1. We notify the physician of the complaint and a copy of it is shared with the physician.
2. An investigator gathers information about the concerns you have raised.
3. The physician responds to the complaint, and the response is shared with the patient.
4. The complaint, responses, and evidence gathered during the investigation are typically presented to the Complaints and Registration Committee, which reviews all evidence and makes a recommendation to the Council of the College regarding the complaint. The most significant complaints may be presented to the Review Committee or a Board of Inquiry.
5. If a complaint goes to the Review Board or a Board of Inquiry, you may be called as a witness to testify.
6. The decision regarding the complaint is provided to you and the physician.