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Complaints

The College will review any complaint received regarding the conduct or care provided by a physician. Find out more about the complaint process.

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About CPSNB

The College of Physicians and Surgeons of New Brunswick has responsibility within the province of New Brunswick, Canada for:

  • the licensing of physicians
  • monitoring standards of medical practice
  • investigating complaints against physicians

In addition to these three primary areas of responsibility, the College is often approached for advice in ethical, medical-legal, and general quality of care matters. The College operates under the authority of the Medical Act and applicable regulations.

For more information see also:

Updates

*New* - Applications Open for Practice Ready Assessment NB (PRA-NB)

2023-10-04

The College of Physicians and Surgeons of New Brunswick (CPSNB) is accepting applications for the Practice Ready Assessment...

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Atlantic Registry Now Open

2023-08-28

Physicians practicing in the Atlantic Region who meet the eligibility requirements can now opt in to the Atlantic...

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Ten family physicians to begin practice in New Brunswick through Practice Ready Assessment program

2025-03-11

Moncton, New Brunswick (Wednesday, March 12, 2025)– The first cohort of 10 family physicians have successfully...

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Under Construction

While the College of Physicians and Surgeons of New Brunswick website remains operational, we are working to improve the user experience. Please check back frequently for updates to our site. Your feedback is appreciated and can be sent to info@cpsnb.org

Frequently asked questions

Yes, you can file a complaint on behalf of another person. Our investigator will ask you to provide a copy of your relative’s Will, Power of Attorney or other appropriate document that proves you have authority to provide consent to access your relative’s medical records. If you do not have legal authorization, the College can still proceed with your complaint, however the information we can share with you will be more limited.

Yes, you may choose to present your complaint in French or English.

There is no time limit to file a complaint. However, physicians are only required to keep adult patients’ files for 10 years. The more time that has passed since the incident(s), the more difficult investigation becomes. We strongly recommend filing your complaint as soon as possible to ensure memories are fresh, the medical records exist, and witnesses can be located.

Possibly. Making a complaint may damage the physician-patient relationship such that you might need to find another physician.

We try to resolve complaints in a timely manner; the typical processing time is approximately 12 months. However, reviewing a complaint may take longer depending on the complaint’s complexity, gravity, length of investigation, and availability of experts (if required).

More Articles ...

  1. Can I file an anonymous complaint?
  2. Is the complaints process public?
  3. Will my medical records be accessed if I file a complaint?
  4. What happens after I file my complaint?